The mobile number provided will be sent your mobile ticket/s 8. www.accc.gov.au. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Once tickets are added to Passbook, simply open the Apple Passbook app. Do I have to save my credit or debit card details? Can I use a device larger than a mobile phone (e.g. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. . Request details from Ticketek when booking your ticket. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Can I change to Refundable tickets after I've bought my tickets? Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. This is so we can show you upcoming events in your vicinity. Please note that there will be large wait times on the phone when dining tickets go on sale. How do I find my tickets once they are in Passbook? If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Restricted view refers to seats that have restricted viewing of the stage or event. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. How long are Ticketek Gift Vouchers valid for? On some occasions seats are released closer to the event. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. What happens if my tickets do not arrive in time? You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. If magnified, the display may be blurry. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Am I able to 'top up' my Ticketek Voucher with more credit? For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Where can I find my AFL Membership number? Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Tap the trash can at the top right of the event pass to shred the event pass. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Refunds must be requested no more than 60 days after the event date. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. How do I purchase a Ticketek Gift Voucher? Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Can I purchase tickets through the mobile site? Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Group Bookings are available for selected events and are subject to availability. Safe, Fast and Verified All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Refer to specific details at each venue regarding accessing the stadium/park. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Invitee A starts purchasing two seats from hold. Tickets will not be issued to persons other than the credit/debit card holder. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Ticketek's Group Bookingscan help you plan your next excursion. I've sent an invitation but some or all of my friends did not receive their emails. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Don't worry! Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. There are so many people queued up outside the MCG, waiting to get in. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Please try again, or try reducing the number of tickets you have selected. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. endobj Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. An administration fee of $10 will be charged. No, Ticketek Gift Vouchers are not reloadable. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Can I buy tickets if I am based overseas? No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. to collect tickets. stream Can I sell tickets using online auction sites like eBay? You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. 1 0 obj ) Are Refundable tickets available through Ticketek Marketplace? We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. My AFL Membership card has not yet arrived, what should I do? Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. They must present the relevant concession documentation at point of purchase and upon entry to the ground. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. How do I add my mobile tickets to the Ticket Wallet? Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Hello fresh has an offer on Ticketek, which is a scam don't click it . Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. You can purchase and reserve tickets in any combination up to the ticket limit for the event. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below.
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