I do wish returns would be a little less costly. We got the warranty and it still takes months to get our new furniture repaired. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. I would not be purchasing from them again and would not recommend them. The package is sitting in the lobby of my building and its become an eye sore. Company doesn't provideor hidescustomer service phone number. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Made to your specifications and submitted for production at the time of your order. My wife and I discovered Arhaus long before we had a house to put any furniture. The couch bent in the middle and was closer to the floor than the ends. We never felt pressured into buying something we didn't want. After visiting nearly every furniture store in San Diego we stopped by Arhaus. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. The last popular pick for Arhaus shoppers is their collection of lighting pieces. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. They expected me to put the old cushion in the new cover. I'm thrilled Arhaus has come to San Diego!! 11 reviews of Arhaus "LOVE THIS STORE. I decided to return the blankets and Arhaus sent me a shipping label. Definitely coming back to finish off my home! We will definitely be repeat customers. Wife desired a unique dining table with stone inlays priced at $6200- wow. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. Debra Cleare helped us with bedroom furniture, accessories and tables. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. And non of the back rests held shape they sagging and about 1/2 full now. | Read 21-38 Reviews out of 38 I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Beautiful showroom but very unprofessional service. Without her I do not think I could have ever had done it. If I could give them zero star for customer service and follow up I would do it. I couldn't be more pleased with this purchase! Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. So it was that time of life again, furniture shopping time. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. 70. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. The prices are very competitive and the staff is stellar! Have bought several pieces in the past, but never again. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. All the furniture is beautiful. All pieces look sturdy and well constructed. However, the actual colors you see will depend on your computer monitor. Not worth it, they dont stand by warranty. I was informed that the benches are ready but the table will likely be delayed until May!! Is Arhaus an environmentally conscious company? Even if you spend thousands of dollars you will not receive any support. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. As for the actual collections at Arhaus--absolutely stunning, innovative and different. I was so disappointed their attitude, once they sold it they don't care anymore. This is a high end store with dollar store customer service. Would definately recommend the store and their delivery again! I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. Kudos to Tracy the designer who helped us. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Can I pick up my merchandise at my local store? I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. We find forgotten antiques and give them new life. They were delivered yesterday, and three out of the six had scratch marks on the legs. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Merchandise in our warehouse cannot be held more than 90 days. This chandelier was stunning but I knew it would be a fortune, but I was wrong. It's an amazing piece and like no other. When they delivered in Nov 2021 they were the wrong chairs. Daniel Mar has a great eye for color and space. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. If you don't want to deal with headaches, order everything online!! Love everything! Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. I'm giving this 3 stars because I had both good and bad experiences in this store. Arhaus is a lovely store in Plano/ Frisco Texas area. I was sent a second label that i used for the second box. And I love the way they do customer service from sales to delivery I have no complaints. Known for their sleek online experience and modern styles, they also have 71 locations across the US. These are the most beautiful outdoor chairs not to mention incredibly comfortable! It's was a big change but being empty nesters we felt it was time. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. I would not recommend this place. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. I mailed both boxes back to Ahaus the same day. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. You can also visit one of our stores. Thank you again! Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Arhaus' customer service is definitely lacking. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. He is honest and doesn't pressure you to purchase from Arhaus. Slipcovers: Arhaus vs. Ballard. Never recommend to anyone. They sure asked me to pay for the furniture right away. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Find out how we combat fake reviews. Do you offer in-home design consultations? I was only refunded for one of the two boxes. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Even worse than this, I cannot get straight answer from the salesperson. So we have one and they are still in the process of getting me the replacement for the broken chair. They came in three weeks and the delivery guys were quick and efficient. It has beautiful furniture. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. So here I am still not being refunded by a company that has received the returned items. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. We make every effort to display the colors of our products accurately on the website. Better yet, these already-marked-down slipcovers were an additional 50% off. This rating has decreased by -10% over the last 12 months. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. People that come over say the room belongs in a magazine. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Most of our products and custom options are available online, however not all pieces are shown. Customer service's response was that normal wear is not covered. For the entire four-story shore house. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. Arhaus has beautiful and unique things. This site's sole purpose is to help you make the decision faster and with more peace of mind. Furnished almost our entire house and the quality of the furniture is amazing. More info. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Walking around aimlessly Tricia came to the rescue. Step 1: Dig deeper by asking the right questions She was amazing. You can prob get a $800 sofa on Wayfair thats better quality. Some mixed feedback about delivery. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I will never do business with them again. Read complete details for Arhaus Archarge Credit Card Accounts. Are all of your products available online? Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. I have spent way too much money at Arhaus over the years to be treated so poorly. We had one rip in a couch and placed our request for repair in January. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. He was very rude and said "you're done looking around get out." Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. A 10% restocking fee will be applied. Please see our Measuring for Furniture Delivery guidelines. The pros: Nicely designed, modern sofas and sectionals. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io They said I would have to contact Arhaus to get the issues solved. They just ignore the questions. DO NOT BUY, RISKY. Thank you. Top flight experience over here. If you received a UPS Ship Notification email, you may track your shipment at ups.com. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. If you use one of these and buy something, Slumber Search may make a small amount of money. Customer service's response was that since they are natural wood, it is expected they will have natural variations. I agree with all of the 1-star comments. The space has a large open floor plan and I didn't know where to even begin. We'll be back! It was incredibly reasonable! Out butts hit the wood on the seat cushions. They were both delivered a week later. We do not offer pick-ups at our distribution center. Read trusted and proven furniture store reviews from thousands of real customers. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. It was purchased during a very good sale at the store. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Love my Pearson Gallery bedroom set. BEAUTIFUL FURNITURE STORE ! Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. I contacted Arhaus service and discovered that the warranty was only thirty days. With a keen eye for details, love for . Insane. What a beautiful store! It's simply frustrating dealing with people that work at arhaus. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. I will definitely be going back. Debra Cleare helped us with bedroom furniture, accessories and tables. You won't be disappointed. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. Slumber Search is supported by readers. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! A Arhaus employs approximately 20+ people. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. Dont buy from Arhaus. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Ask for Tricia and she can be of great help! Here are 8 tips for writing great reviews. Your experience can help others make better choices. ForLocations, The World's Best For Customer Service Info. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. 2022-2023 Slumber Search $1,000 Scholarship. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. She asked all the right questions of what I envisioned for my new place. Start with a fabric or finish swatch to ensure the perfect choice. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. Learn more about purchasing Worry-Free Protection Plans. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!!
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